Refund policy

Last updated: 11 November 2026

In short

Damaged, defective, wrong or missing item? Tell us within 7 days of delivery: free replacement, or a full refund if we cannot replace it.
Cancel free of charge any time before dispatch. After dispatch you may refuse the parcel: a Cash on Delivery order costs you nothing.
Any amount paid online for an order that is cancelled or not delivered is refunded in full.
Refunds are started within 7 working days; no deductions.

1. Who this policy covers

This policy applies to every order placed on bachatstore.in, operated by Bachat Store, Kurmanchal colony, thakur niwas, Kashipur, Uttarakhand 244713, India. It does not limit any right you have under the Consumer Protection Act, 2019.

2. Cancellation

Before dispatch: you can cancel free of charge at any time, using the Cancel button on our order message or by contacting us (WhatsApp +91 99715 68641 or e-mail mayankbisht456@gmail.com) with your order number.
After dispatch: a shipped parcel cannot be recalled. You may refuse it at the door. For a Cash on Delivery order you pay nothing; any amount you paid online is refunded as described below.
Cancellation by us: we may cancel an order (and refund any online payment in full) when a Cash on Delivery order is not confirmed by you within 3 days of being placed, the delivery address or PIN code is incomplete or not serviceable and cannot be corrected with you, the same buyer placed a duplicate order, the product is out of stock, or earlier Cash on Delivery orders from the same buyer were refused or left unconfirmed.
We never charge a cancellation fee.

3. Returns and replacements

Please tell us within 7 days of delivery if your item arrives:

damaged or broken;
defective or not working as described on the product page;
different from what you ordered (wrong product, size, colour or quantity); or
with parts missing.

How to request: send your order number, a short description of the problem and clear photos or an unboxing video to WhatsApp +91 99715 68641 or e-mail mayankbisht456@gmail.com. We reply within 48 hours.

What happens next: once approved, we send a free replacement. If a replacement is not possible, you receive a full refund. If we need the item back, we arrange the pickup at no cost to you; otherwise you may keep or dispose of it.

Not covered: change of mind after delivery, damage caused by use against the product's instructions, normal wear, and requests made after the 7-day window. Unless a product page states a manufacturer warranty, products carry no warranty beyond this policy.

4. Refunds

Paid online (full payment or advance): refunded to the original payment method (UPI, card, net banking or wallet). We start the refund within 7 working days of the cancellation, of the approval of your request, or of the undelivered parcel returning to us. Your bank may take a further 5–7 working days to show it.
Cash on Delivery orders: where a refund is due on a delivered COD order, we pay it by UPI or bank transfer to the account you give us, within 7 working days of approval.
Advance payments: the online advance is refunded in full if the order is cancelled or is not delivered for any reason.
Refunds are made in full, with no deduction for shipping, Cash on Delivery or payment-gateway fees.

5. Contact and grievances

Questions about a return or refund: WhatsApp +91 99715 68641 or e-mail mayankbisht456@gmail.com (Mon–Sat, 10 AM – 6 PM).

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2011, our Grievance Officer is:

Name: Grievance Officer, Bachat Store
Business: Bachat Store
Address: Kurmanchal colony, thakur niwas, Kashipur, Uttarakhand 244713, India
Contact: WhatsApp +91 99715 68641 or e-mail mayankbisht456@gmail.com
Hours: Mon–Sat, 10 AM – 6 PM