Shipping policy

Last updated: 11 November 2026

1. Where we deliver

We deliver to serviceable PIN codes across India through our courier partners. If your PIN code is not serviceable, we tell you before dispatch and the order is cancelled with any online payment refunded in full.

2. Shipping charges

Shipping is free on every order. There is no extra fee for Cash on Delivery. The price shown at checkout is the total you pay.

3. Payment methods

• Cash on Delivery — pay the courier in cash when the parcel arrives.
• Where shown on the product page: a small advance paid online with the balance in cash on delivery, or full payment online (UPI, cards, net banking, wallets) through Razorpay, our payment gateway. Any discount for paying online is shown before you pay.
• We never ask for your card details, UPI PIN or OTP on a call or message.

4. Order confirmation and dispatch

After you place a Cash on Delivery order, we confirm it with you by WhatsApp message and/or an automated phone call before dispatch, and you may correct your address at that time. A COD order that is not confirmed within 3 days is cancelled. Orders paid online are confirmed automatically. Confirmed orders are usually dispatched within 1–2 working days.

5. Delivery time and tracking

Most orders arrive within 3–7 days of dispatch; remote areas, public holidays, weather or courier delays can take longer. We send WhatsApp updates when your parcel ships, is out for delivery and is delivered. You can also track it with your order number on our Track your order page.

6. If delivery fails

Please keep your phone reachable — the courier may call before delivery. If a delivery attempt fails, we contact you to arrange another attempt. If you tell us the courier did not actually visit or call, we report it to the courier with your message as proof and ask for a fresh attempt. A parcel that still cannot be delivered is returned to us, and any amount you paid online is refunded in full under our Refund policy.

7. Damaged parcel

If the outer package looks opened or damaged at delivery, please record a short unboxing video. Report any damaged, wrong or missing item within 7 days of delivery under our Refund policy.

8. Contact

WhatsApp +91 99715 68641 or e-mail mayankbisht456@gmail.com (Mon–Sat, 10 AM – 6 PM).

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2011, our Grievance Officer is:

• Name: Grievance Officer, Bachat Store
• Business: Bachat Store
• Address: Kurmanchal colony, thakur niwas, Kashipur, Uttarakhand 244713, India
• Contact: WhatsApp +91 99715 68641 or e-mail mayankbisht456@gmail.com
• Hours: Mon–Sat, 10 AM – 6 PM

We acknowledge every complaint within 48 hours and give you a reference number, and we resolve it within one month of receiving it.